Customer Service

We pride ourselves on our Office Administration from Order receipt to transportation and delivery to the Customers Warehouse. We use all the available management websites provided by manufacturers to manage Pricing, Accruals and product specifications. We are also on line utilizing Customers web sites such as Demand Tec and S.V. Harbor.

Customer Service

Personal relationships are at the heart of customer service dealing with traffic problems, buyer needs and emergency issues.

  • Order Entry
    • Electronic Order Entry
    • EDI Order System
    • Automatic Fax Linkage
  • Sales Reporting
    • Sales Analysis
    • Tracking Analysis
    • Quota Analysis
    • Promotional Tracking
  • Deduction Management
    • Avoidance
    • Immediate Action
    • Assigned Resolution Time
    • Pursue IT - Visit/Write/Phone
  • M.D.F. Processing
    • Full Access & Accountability
    • Retailer Payment Processing
    • Principal Reporting
    • Account Balance Maintenance

We invite you to contact us